SPARE PARTS, POINT OF SALE and PACKAGING
Often overlooked as an unavoidable inconvenience, spare parts management
is one of the great sleepers in Distribution and administration costs.
Parts are often undocumented and unrecorded, so customer service calls may be
unprofessional, unresolved and disproportionately expensive.
Organisational treatment of Spare parts differs between companies. Some write
their spare parts value straight off the bottom line, and absorb the distribution
cost into the whole, while other afford them the same level of administrative
overhead as their core products.
Our systems enable full visibility on a product by product, department by department
basis, so the organisation can not only SEE the true cost of after sales support,
but can allocate it where it belongs.
Through our association with www.partstars.com.au Future
Logistics is able to provide complete, Parts, Warranty, Troubleshooter, and value
added products, accessories, packaging options or services to your core product
range.
Partstars is a new concept in Spare Parts management. Trading Partners provide
exploded drawings of their products, along with Warranty conditions, Product
Codes and Pricing, and use Partstars to externalise administration of spare parts
and service.
Your product packaging will refer customers to www.partstars.com.au to
register for warranty, and resolve any product issues. Customers may call your
own Customer Service number after they have visited your Parts shop.
We also offer :
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