What we offer:
Partstars has re-invented Spare Parts management with integration of website maintenance, online ordering, and inventory control.
Our Trading Partners provide manuals, drawings or photos of their products and parts, along with Warranty conditions, Product Codes, and Pricing, as required, and deploy Partstars to isolate and consolidate administration and sales of spare parts and service.
We link Partstars to your website, create the web pages for each product, update images as we receive products, and ship orders daily.
Our systems enable full visibility on a product by product, department by department basis, so the organisation can not only SEE the true cost of after sales support, but can allocate it where it belongs.
Through our development of www.partstars.com.au Future Logistics is able to provide complete, Parts, Warranty, Troubleshooter, and value added products, accessories, packaging options or services to your core product range.
Your product manual or packaging will refer customers to www.partstars.com.au or your partstars subdomain to order parts, or register for warranty, and resolve any product issues. Customers may call your own Customer Service number after they have visited your Parts shop.
Partstars also offers cross-sell/upsell opportunities.
Why Partstars?
Often viewed as an inconvenient and hidden expense, but unavoidable, spare parts management can contribute significant Distribution and administration costs.
Parts can be undocumented and unrecorded, so customer service calls may be unprofessional, unresolved and disproportionately expensive.
Organisational treatment of Spare parts differs between companies. Some write their spare parts value straight off the bottom line, and absorb the distribution cost into the whole, while other afford them the same level of administrative overhead as their core products. Your Accountant will itemise the various costs buried within other departmental functions.
With Partstars, you have an integrated solution within a known cost profile.
Call us on 03 9680 6500 to talk about Partstars